Fixes and support
Report bugs from the in-game Menu under Support, or press F10 on PC; the official email is support_en@aniimo.com. For a red screen, set graphics quality to Performance Mode, and for a black screen update your graphics driver, switch between DirectX 11 and 12, and turn off DLSS and Frame Generation. Intel 13th and 14th gen crashes need a BIOS update. Steam Deck is not fully supported until November.
PC requirements
| Part | Minimum | Recommended |
|---|---|---|
| CPU | Intel Core i7-4770 or AMD Ryzen 7 2700 | Intel Core i7-10700 or AMD Ryzen 5 5600 |
| GPU | GTX 970 or Radeon RX 5600 | RTX 3060 or Radeon RX 6700 |
| RAM | 8 GB | 16 GB |
| OS | 64-bit Windows 10 | 64-bit Windows 10 or later |
| Storage | 40 GB, SSD recommended | 40 GB, SSD recommended |
Common problems and fixes
| Problem | Fix |
|---|---|
| Red screen | Set graphics quality to Performance Mode; the 18 September patch also fixed it |
| Red glowing eyes | Performance quality, or Global Illumination at its lowest |
| Black screen | Update the graphics driver, switch between DX11 and DX12, turn off DLSS and Frame Generation |
| White screen, no logo | Install DirectX 11 |
| Freezes or black screen after an update | Launcher Settings, Quick Repair |
| Failed to load il2cpp | Allow the launcher in your antivirus |
| Login or payment errors | Use an install path with only English characters |
| Crashes on Intel 13th or 14th gen | Update the BIOS to microcode 0x12B or later |
| Steam controller not working | Steam Library, Aniimo, Properties, Controller, Disable Steam Input |
| Error 107 when teleporting | Fixed in patch 1.0.3551601.0 |
Controllers
- PC: PS4, PS5, DualSense Edge, Xbox, Xbox Elite, Xbox 360, Switch Pro, Switch 2 Pro, 8BitDo Pro 2 and more.
- Mobile: PS5 and Xbox controllers over Bluetooth, plus some GameSir and EasySMX models. Switch and Joy-Con controllers are not supported on mobile, and vibration is not supported there.
- PS5 and Xbox: their own controllers.
Steam Deck and Linux
Steam Deck is not fully supported yet. The developer recommends the PC Steam client for now, plans full Steam Deck support in November, and passes on the community workaround of forcing Proton 10.0.0-4, which a Linux player also used to stop crashes at server select.
Send your logs to support
- Show hidden folders, then open your user folder's AppData, LocalLow, Aniimo, Aniimo.
- Find Player.log and Player-prev.log.
- Email them to support, and say on the support platform which email you used.
The developers never ask for verification codes or payments to claim rewards. Do not share your account, scan unknown QR codes or click unofficial links.
Fixes and support, answered
How do you contact Aniimo support?
Menu, then Support, or F10 on PC. The official email is support_en@aniimo.com; the developer's Steam posts also use aniimo_support@aniimo.com for logs and lost progress.
How do you fix the Aniimo red screen?
Set graphics quality to Performance Mode. The 18 September patch also shipped a fix.
How do you fix the Aniimo black screen?
Update your graphics driver, switch between DirectX 11 and 12, and turn off DLSS and Frame Generation on the login screen.
What are Aniimo's PC requirements?
Minimum i7-4770 or Ryzen 7 2700, GTX 970 or RX 5600, 8 GB RAM. Recommended i7-10700 or Ryzen 5 5600, RTX 3060 or RX 6700, 16 GB RAM. 40 GB of storage.
Does Aniimo work on Steam Deck?
Not fully yet. The developer plans full support in November; forcing Proton 10.0.0-4 is the community workaround.
Why does Aniimo crash on my Intel CPU?
Intel 13th and 14th gen desktop chips can crash from Intel's degradation defect. Update the BIOS to microcode 0x12B or later.
Can you use a controller on mobile?
Yes: PS5 and Xbox controllers over Bluetooth, and some GameSir and EasySMX models. Switch and Joy-Con controllers are not supported.
Sources: the official Aniimo site, Steam and reddit.com.
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